Reception Volunteers

The Ronald McDonald House of the Greater Hudson Valley (RMHGHV) provides a temporary home-away-from-home for families with critically ill or traumatically injured children. RMHGHV is looking for a Reception Volunteer to assist the staff with receiving guests and phone calls, directing guests and making them feel welcomed and comfortable, and providing support to the houseguests as needed.

Responsibilities:

• Provide an atmosphere of warmth and support by interacting with houseguests, providing information, answering questions, and being an understanding listener (not counselor)
• Answer phones and redirect incoming calls as necessary
• Greet, register, and assist visitors
• Assist staff as needed with special projects
• Monitor House cameras for potential issues
• Accept donations and ensure proper documentation is completed
• Complete room requests with potential guest families

Time commitment:

• Volunteer a minimum of one 3-hour scheduled shift per week
• Shifts occur every day of the week; available shifts are:
  • 8 a.m.-11 a.m.
  • 11 a.m.-2 p.m.
  • 2 p.m.-5 p.m.
  • 5 p.m.-8 p.m.
• Volunteers are asked to consider shifts as a serious commitment, for a minimum of one year, with minimal absences

Qualifications:

• Must be 18 years old or older
• Personable, patient, flexible and good communicator
• Able to deal with the public in a helpful and supportive manner
• Resourceful and able to work independently and in a team
• Able to represent the house in a professional manner
• Demonstrate respect for confidentiality
• Sensitivity to families in crisis

Training:

• Attend new volunteer orientation
• Volunteers will be trained by staff and other volunteers during their scheduled shift
• Will be provided with a volunteer handbook
• Volunteer will receive training on check-in system, referral-taking, checking in and out