IT Support Volunteers

Volunteers are needed to support Westchester Community Health Center's Information Technology (IT) team with non-clinical technology and operations tasks. Volunteers may assist with equipment setup, troubleshooting, inventory tracking, and providing basic tech support to staff. This is a great opportunity for college students or community members interested in gaining exposure to healthcare IT in an outpatient setting.

Responsibilities:

• Equipment prep: assist with preparing laptops, phones, or tablets for staff use
• Inventory tracking: help update lists of IT equipment, supplies, and loaner devices
• Basic support: provide first-level assistance (e.g. password resets, printer setup) under staff guidance
• Documentation: record support requests, resolutions, and device assignments in shared trackers
• Training support: help set up projectors, Zoom, or Teams for staff meetings
• Other duties: perform related tasks as assigned by IT staff

Skills and qualifications:

• Interest in technology, IT support, or healthcare operations
• Comfortable with basic computer and mobile device use
• Organized and detail-oriented; able to follow instructions precisely
• Excellent communication and customer service skills
• Bilingual (Spanish/English) a plus
• Minimum of two years of computer education from a technical school or university required
• High school diploma or GED required
• Health screening/immunization clearance is required per WCHC policy

Time commitment and training:

• This is an ongoing role requiring a minimum 3-month commitment and a weekly 2-3 hour shift (weekday daytime)
• Orientation and training provided (customer service, escalation protocols, privacy)
• Health screening/immunization clearance may be required per WCHC policy
• Orientation and role-specific training provided by IT staff
• Volunteers may be placed at different WCHC sites depending on IT project needs

Standards and safety:

• Privacy: respect staff confidentiality; do not access or view patient health information.
• Systems access: volunteers will not have EHR access. Any IT system use will be limited to training or assigned support tasks
• Safety and environment: keep work areas tidy and report equipment issues or hazards to IT staff

Express interest below to be contacted by WCHC's Volunteer Services team with next steps (application, interview, onboarding, and training)!