Virtual Legal Call-In Center Volunteers

At the Legal Hand Call-In Center, trained community volunteers provide free information, assistance, and referrals to help low-income members of the community resolve issues that affect their lives and prevent problems from turning into legal actions. All visitors are assisted regardless of income, immigration status, and residence, and support can be provided by phone, text, email, chat, or video. No appointments are required and visitors can seek help during weekdays, evenings, and weekends.

Volunteers play an important role in Legal Hand's mission to increase access to justice in low-income communities. Volunteers utilize Legal Hand's comprehensive online database of legal information and community resources, called the Legal Hand Helper. Volunteers do not provide legal advice.

Volunteer responsibilities:

• With support from staff, assist visitors by completing online forms, providing information about various government benefits, making advocacy calls, and helping to navigate systems and processes. All volunteers will be provided with support and guidance from Legal Hand staff
• Track visitor information in the computer database consistently and accurately

Volunteer requirements:

• Must be 18+
• Must complete three weeks of training (approximately 3 hours per week) in a variety of issue areas, including housing, family law, immigration, domestic violence, and public benefits
• Must attend five 2-hour live simulations to learn and practice the virtual platform
• Must commit to a minimum of 3 hours per week for a minimum of 6 months
• Must have a desire to help members of the community resolve their problems
• Must speak fluent English; ability to speak a second language is a plus, but not required
• Must be computer literate

Express interest below to learn more and get started!