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Opportunity Details

Disaster & Emergency Services, Civic & Community
Families, Low-Income Communities, People with Disabilities, People with Health-Based Concerns, Seniors
Administrative Support & Clerical,Disaster Services,Hotline & Information Center Support

Age Minimum (with Adult): 18+, Minimum Age:18+

Volunteer Information Specialist for 211 Call Center

United Way of Westchester and Putnam is looking for Volunteer Information Specialists for its 2-1-1 call center! United Way's 2-1-1 serves as a confidential, comprehensive, and primary entry point into community service information, referral, and assistance. This 2-1-1 call center is available 24 hours per day, 7 days a week.

The Volunteer Information Specialists would be answering incoming calls related to tax assistance or helping clients get connected to community resources. The minimum time commitment includes 2 hours of on-site training, and then 5 hours a day for two days a week to be spent on-site.


  • Answer calls on an assigned schedule
  • Assess callers' eligibility
  • Gather information accurately on caller contacts
  • Stay informed on programs and changes in services

Bilingual applicants are strongly encouraged to volunteer! United Way of Westchester and Putnam provides a clean and socially distanced volunteer site. Express interest below!

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Express Interest

Volunteers needed through 1/1/2022

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  • Choose an existing team you're already a member or captain of, or
  • Create a new team to sign up.

Signup Questions

Please respond to the following questions in order to signup for this opportunity: