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Opportunity Details

Volunteer Information Specialist for 211 Call Center

United Way of Westchester and Putnam is looking for Volunteer Information Specialists for its 2-1-1 call center! United Way's 2-1-1 serves as a confidential, comprehensive, and primary entry point into community service information, referral, and assistance. This 2-1-1 call center is available 24 hours per day, 7 days a week.

The Volunteer Information Specialists help answer incoming calls as well as make calls related to many of the United Way's programs, such as tax assistance services, telephone surveys, or helping clients get connected to community resources. The minimum time commitment includes 2 hours of on-site training, and then 5 hours a day for two days a week (or 3 hours a day for three days a week) to be spent on-site.


  • Answer and make phone calls based on the project at hand
  • Complete follow-up forms
  • Gather information accurately on caller contacts
  • Stay informed on programs and changes in services

Bilingual applicants are strongly encouraged to volunteer! United Way of Westchester and Putnam provides a clean and socially distanced volunteer site. Express interest below!

Disaster & Emergency Services, Civic & Community
Families, Low-Income Communities, People with Disabilities, People with Health-Based Concerns, Seniors
Administrative Support & Clerical,Disaster Services,Hotline & Information Center Support

Age Minimum (with Adult): 18+, Minimum Age:18+

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Express Interest

Volunteers needed through 4/1/2023 | More than 100 spots remaining
White Plains, NY 10606
Lini Jacob

After expressing interest, the Opportunity Leader will contact you to confirm participation and provide directions for this opportunity.

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Signup with team

This link allows you to participate in this opportunity with a team. When you click on the link you will have the option to:

  • Choose an existing team you're already a member or captain of, or
  • Create a new team to sign up.

Signup Questions

Please respond to the following questions in order to signup for this opportunity: